Frequently Asked Questions

For Tournament Participants

How do I become a member? Click on the Become a Member tab and follow the instructions.

How do I find tournaments in my area? Go to the Find a Tournament tab or go to the Advanced Search area on the home page.

How do I register and pay for a team without knowing all of the player's names and email addresses?Click on the 'Enter Tournament as a Team' button. Then click 'Create New Team.' Enter TBD1 for the First Name and Last Name and enter a random email address with @golftourneys.com at the end. For example,TBD548@golftourneys.com. Enter TBD2 for the next player entry and continue with the other player entries. Please be sure to enter a different @golftourneys.com email address for each participant. The website will notify you if the @golftourneys.com email address has previously been used. After all of the team information has been entered, then click 'Complete Registration' to continue to the payment screen.

I don't know the email addresses for my team members. How do I register and pay for a team without knowing their email addresses?Click on the 'Enter Tournament as a Team' button. Then click 'Create New Team.' Enter each person's name in the appropriate field. Then create a fictitious email address that ends in @golftourneys.com. For example, the player's name is Brad Smith and you enter the email address brad.smith123@golftourneys.com. The site will notify you if the email address chosen has already been used. After the names and email addresses have been entered, then click 'Complete Registration' to continue the registration and payment of the tournament entry fees.

How do I sign up for a golf tournament? Click on the Find a Tournament tab and enter the information to find your golf tournament. Once you’ve found the tournament you’re looking for, click on the golf tournament’s name then click either on the Enter Tournament as a Team button or the Enter Tournament as an individual button.

What is the cancellation policy? Tournament organizers determine the cancellation policy for individual golf tournaments. Review your tournament’s details to learn its cancellation policy specifics. Most organizers reschedule golf tournaments in the event of inclement weather.

What is the refund policy? GolfTourneys.com does not issue refunds. You will need to go directly to the tournament organizer to facilitate refunds according to the refund policy for that tournament.

How far in advance can I sign up for a tournament? The tournament organizer customizes the sign up dates, though most organizers will allow sign ups immediately upon posting their tournaments to GolfTourneys.com.

What is the cutoff time to sign-up for a tournament? The tournament organizer can customize the sign-up dates, but most organizers allow sign-ups until 1-3 days prior to the tournament. Please click on the tournament link for specific details.

What fees are charged? GolfTourneys.com charges each golfer a flat $5 fee per tournament. This fee is built into the entry fee as stated on the website. Your entry fee also includes the applicable credit card processing fees.

How do you use my credit card information? It is used only to process your tournament registration. GolfTourneys.com does not store your credit card information on the website.

Where can I find tournament results? You can access the tournament results by logging in to your account and clicking on the “Dashboard” link on the left-hand side of the page. Then look at the “Tournament Entries” section on the Dashboard and select the appropriate tournament. Scroll to the bottom of the page and select the “spreadsheet link under the “Results” section”. Please note that some tournament organizers will choose not to post scores.

Where are golf tournament photos posted? You can access the tournament photo gallery by logging in to your account and clicking on the “Dashboard” link on the left-hand side of the page. Then look at the Tournament Entries section on the Dashboard and select the appropriate tournament. Scroll to the bottom of the page and select the “Photo Gallery” radio button. The tournament photos will appear here. Please note that not all tournament organizers choose to post photos.

How do I invite friends to join my team? Select the golf tournament you want to play in and click on the “Enter Tournament as a Team” radio button. It will then prompt you to enter your information and that of your teammates. GolfTourneys.com automatically e-mails your friends, inviting them to join your team for the tournament.

What do I do if I invited a player through the website, but he/she can’t play? Can I invite someone else? Yes, you can invite another golfer. First, log in to your account and then select the “My Teams” link on the Dashboard on the left hand side of the page. Click the “Manage Team” link on the team that you entered for this tournament. At this point, you can add/remove players from your team. After the changes have been made, select the “Save Team Information” radio button to save your changes.

What if the tournament is cancelled due to inclement weather? Most tournaments schedule a make-up date. If that’s the case, your tournament registration is still valid. Please consult the tournament details if you need to cancel your registration.

Can I sign up a team for a tournament, but only pay for myself? Yes, you can sign-up for a tournament and invite others to join you on your team. Select the tournament you wish to register for and then select the “Enter Tournament as a Team” button. It will prompt you to create a team and add your teammates for the tournament. After you have selected your teammates, you will then be prompted to pay your registration fee as well as the fees for any other team members you choose. If you wish to pay just for yourself, please check only your name on the checkout page. Your teammates will receive e-mails from GolfTourneys.com inviting them to join your team.

Can I see a history of the tournaments I have registered for through GolfTourneys.com? Yes, just log in to your account and click on the “Dashboard” link on the left hand side of the page. One of the first sections on the Dashboard page is the Tournament Entries. There you can view all of the tournaments you have registered for using GolfTourneys.com.

What options do I have for managing my team after signing up for a golf tournament? After a team enters a tournament, the Team Lead can change team membership and pay for team members until the tournament registration deadline. In addition, team members that are not Team Leads can pay for their own entry fees. Follow the instructions below to manage team membership and payment status for a tournament:

• Adding and Paying for Additional Team Members - Before you add new team members, ensure that you have a valid e-mail address for all players to add. To add new members to a team, the Team Lead logs in and clicks 'Tournaments I'm Attending' in the Control Panel on the left side of the page. On the ‘Tournaments I’m Attending’ page, click on the team name listed for the tournament to update. The Team Lead will see a current list of team members for that tournament. To add new team members without paying for them, enter each member’s name and e-mail address and click the ‘Save Team Information’ button. To add new team members AND pay for their tournament entry fees, enter each member’s name/e-mail address and click the ‘Complete Team Registration’ button.
• Paying for Existing Team Members - To pay tournament entry fees for existing team members, the Team Lead logs in and clicks 'Tournaments I'm Attending' in the Control Panel on the left side of the page. On the ‘Tournaments I’m Attending’ page, review the ‘Entry Status’ column to determine payment status. If not all members have paid, click on the link in the ‘Entry Status’ column to begin the checkout process.
• Exchanging Team Members - To exchange team members on an existing team, the Team Lead logs in and clicks 'Tournaments I'm Attending' in the Control Panel on the left side of the page. On the ‘Tournaments I’m Attending’ page, click on the team name listed for the tournament to update. The Team Lead will see a current list of team members for that tournament. To exchange team members, first click the ‘Swap’ box corresponding to the existing player to remove. Enter the new player’s information in the appropriate fields (including e-mail address), then click ‘Save Team Information.’ If the initial player had not paid, after swapping players the Team Lead can click the ‘Complete Team Registration’ button to pay for the new player.
• Paying Entry Fees (not Team Lead) - If a player on a team has signed up (or was signed up by a Team Lead), but hasn’t paid, the participant logs in and clicks 'Tournaments I'm Attending' in the Control Panel on the left side of the page. On the ‘Tournaments I’m Attending’ page, review the ‘Entry Status’ column to determine payment status. If the participant has not yet paid, that person clicks on the link in the ‘Entry Status’ column to begin the checkout process.

For Tournament Organizers

How can GolfTourneys.com help me as a golf tournament organizer? We will take care of all the details regarding your tournament’s participant registration. That way, you can focus on the remaining details to make your tournament a huge success.

What fees are charged for posting a tournament on GolfTourneys.com? The organization posting the tournament is charged no fees. Participants signing up for tournaments through GolfTourneys.com will be charged a $5 Registration Fee and the applicable credit card processing fees.

How do I create a tournament to post on the website? First, you must log in to the GolfTourneys.com site. If you do not have an account, just click on the Become a Member tab to get started. After you are logged in, click on the Create a Tournament tab on the left-hand side of the page. Then fill out the details of your tournament. You can also upload a logo or other image during the tournament creation process. This is located under the “Charity Information” section of the sign-up page. After you have entered the appropriate information, click the “Save” button at the bottom of the page. If you selected the Birdie Package, your tournament must approved by a member of the GolfTourneys.com staff before it will display on the GolfTourneys.com site.

What is the difference between the Birdie Package and the Par Package? The Par Package allows tournament organizers to post their tournament on the GolfTourneys.com website at no charge. It will also allow the organizer to post photos and scores from the event. The Birdie Package allows participants to register and pay for your golf tournament entirely through GolfTourneys.com. This package also allows tournament organizers to e-mail the tournament participants through the website (for tournament updates, etc.), in addition to enjoying all of the benefits of the Par Package.

How are the processing fees collected? The most common way is to add the processing fee to the registration fee. That way, the person registering pays the tournament fee plus the $5 Registration Fee charged for the convenience of signing up, paying online instantly and confirming the participant's registration. You still will receive the full amount of your registration fee and it doesn't cost you a cent.

I just created a tournament and I can’t find it on the website. If you selected the Birdie Package and you will utilize GolfTourneys.com to handle your online payment and registrations, all tournament must be approved by a GolfTourneys.com staff member before they appear on the site.

Where can I see the number of signups for my tournament? Click on the Tournaments I’m Organizing link on the Dashboard. Then click on the spreadsheet icon for the roster report. In addition, you can click on the dollar bill icon to find out how much money your tournament has raised so far.

Is there a roster sheet that lists the names of the people that participated in my tournament? Yes. To obtain the roster, first click on the Dashboard link on the left-hand side of the page. Scroll down to the Tournament’s I’m Organizing section of the Dashboard. Then select the spreadsheet icon for your tournament to view the updated roster report.

How do I add the final scores to my tournament listing on the website? To upload scores for your tournament, go to the Dashboard and click on The Tournaments I’m Organizing link. Click on the Include Past Tournaments button to view information for tournaments that occurred on a past date. After you select the tournament, click the Edit tab for that tournament. Scroll to the bottom of the page and upload a tournament results document in the Results section. Note that GolfTourneys.com will accept tournament results in any of the following formats: .txt, .docx, .xlsx, .doc, .xls, .pdf, .ods.

Can I add photos to my golf tournament posting? Absolutely! To upload photographs for your tournament, go to the Dashboard and click on The Tournaments I’m Organizing link. Click on the Include Past Tournaments button to view information for tournaments that occurred on a past date. After you select the tournament, scroll to the bottom of the page and click the Photo Gallery button. Then click the Add a Photo to this Gallery button to upload a photograph and add an appropriate caption.

How does GolfTourneys.com handle refunds? GolfTourneys.com does not issue refunds. GolfTourneys.com will pay you for the registrations processed. Any refunds will need to be handled between you and the registrant.

How often does GolfTourneys.com transfer the money collected on behalf of your organization? GolfTourneys.com will make two payments to your organization. The first occurs one month before your tournament and the second occurs one day after tournament registration is closed. If additional payments are needed, please email the GolfTourneys.com team at info@GolfTourneys.com.

Can I create a golf tournament but not have participants sign-up through the site? Yes, just select the Par Package when you are creating your tournament on GolfTourneys.com.

How do I add participants to the roster report for people/companies that have already given money to the organizer’s charity (Ex. tournament sponsorship that includes a team of 4)? You can add participants to the roster sheet created on the website. To do so, click on the Dashboard link and scroll to the Tournaments I’m Organizing section. Click the spreadsheet icon located on the same line of the tournament listing to download the tournament’s roster report. You can then enter additional participants manually into the downloaded roster report.

Where can I find a current update of the amount of money raised for my tournament? Click on the Dashboard link, click the Tournaments I’m Organizing link and locate the tournament that you are organizing. Then click on the dollar sign icon located on that same line. Where can I find past tournaments that I posted on GolfTourneys.com? Go to the Dashboard, and then click the Tournaments I’m Organizing link and the Include Past Tournaments button. You will see a list of all of the tournaments you’ve posted to GolfTourneys.com, including those that occurred on a past date.

What kind of reports are available and how do I access them? Golftourneys.com offers three reports to help you monitor tournament signup activity and financial results:

• Sales Report - This report provides the up-to-date number of participants that have paid for your tournament through GolfTourneys.com. In addition, it indicates total credit card processing fees, participant convenience fees, and the total amount due the Organizer. To access this report, first log in and click on 'Tournaments I'm Organizing.' From there, click on the Dollar Bill icon to the right of your tournament listing to launch the report.
• Roster Report - This report lists every person that has signed up for your tournament, indicates whether each participant has paid, provides participant contact information, and identifies team leads. It also tells you whether person signed up as an individual or as part of a team. The report can be downloaded as a CSV file which can then be saved in Excel. To access this report, first log in and click on 'Tournaments I'm Organizing.' From there, click on the Spreadsheet icon to the right of your tournament listing to launch the report.
• Sponsorship Report - This report lists all tournament sponsors that signed up through GolfTourneys.com and indicates the payment method (check or credit card) used by each sponsor. In addition, it provides the total number of sponsorship packages purchased. To access this report, first log in and click on 'Tournaments I'm Organizing.' From there, click on the tournament name then click the Sponsorship Report button at the bottom of the page.

Didn’t find an answer to your question here? Email us at info@golftourneys.com and we’ll be happy to answer your question.